ShipPerfume.com provide international shipping
Terms and Conditions
Terms and Conditions
1.1 Shipperfume.com or ShipPerfume, hereafter referred to as ‘ShipPerfume’, ‘SP’, ‘We’, ‘Us’, or ‘Our’ set out the following terms and conditions upon which ShipPerfume offers Customers and herein referred to as ‘User’, ‘Recipient’, ‘You’ and ‘Your’ permission to use our services.
1.2 ‘Site’ means the website and the contents accessible at the URL link shipperfume.com. ‘Services’ means all the services offered by us on the Site. ‘Goods’ or ‘Shipment’ or ‘Package(s)’ or ‘Parcel(s)’ means the product, merchandise or product purchased by User or sent to Us by the User. ‘Supplier’ means the retailer or merchant that sells Goods. ‘UK Warehouse Address’ is ShipPerfume’s warehouse, is also the address given to the User. ‘Shipment Address’ is the designated User address as provided by User. ‘Carrier’ or ‘Courier’ is a third-party company providing door-to-door package delivery service
1.3 Please read these Terms and Conditions carefully before you use our service.
1.4 You can access your order details and these Terms and Conditions at any time online from our website but we recommend that you store a copy of these terms on your computer or device for your reference offline.
1.5 We reserve the right to change these Terms and Conditions from time to time without prior notice to you. Any change will not affect the provision of Services in relation to any order that you place or Goods that we receive on your behalf from a Supplier before that change is implemented.
Using the Services
2.1 User acknowledges and agrees that the services do not include customs or taxes (except where clearly stated) and that we are not a customs agent or broker. We are solely responsible for arranging the export of its Goods on your behalf. The user is solely responsible for the payment of any and all customs, duties, tariffs, taxes, or other charges or fees of any nature relating to the shipment.
2.2 ShipPerfume operating hours between 0900 hours and 1600 hours (GMT) from Monday to Friday, hence we are only able to receive goods during those times. ShipPerfume does not operate during UK public holidays. You agree to notify the Supplier when placing an order. We will not be liable to you for any Goods delivered outside those hours.
2.3 It is a must for you to use the UK Warehouse Address as the address when placing an order directly with the Supplier.
2.4 You authorise us to accept delivery of Goods at the UK Warehouse Address on your behalf and appoint us as your freight agent to ship the Goods to the Shipment Address in accordance with these Terms and Conditions.
2.5 We will charge you fees for using our shipping and other services unless stated otherwise. We will also charge you a fee for us to arrange shipment, which is included in the shipping cost. Shipping rates and fees are fixed and subject to change from time to time at our discretion, and we do not disclose our fee structure.
2.6 We have the right to open and inspect the Goods we receive without prior notice to User. You also agree that if we decide to inspect the Goods, we may have to break the seals and open packages on some Goods. We do not accept any liability for any damage caused as a result unless it is directly due to our negligence.
2.7 Notwithstanding any provisions herein, we reserve the right at all times to decline or refuse to accept delivery of any Goods or return of any Goods as we deem appropriate in our absolute discretion and without attributing any reason thereto.
2.8 You will be responsible for all Goods sent to your UK Warehouse Address, even if another person is using your UK Warehouse Address. We will assume that any Goods we receive from a Supplier to your UK Warehouse Address have been ordered by you for us to forward to your Shipment Address. It is important not to pass on details relating to your shipment to anyone who is not authorised to arrange for Goods to be sent to your UK Warehouse Address.
2.9 You must agree not to use your UK Warehouse Address, including declaring it as your residential address, in the application for, any credit facility including store credit, renewal of or replacement of any official documents or financial-related materials. This includes but is not limited to using your UK Warehouse Address in setting up a business or company and applying for driving licenses, credit cards, mortgages, loans or passports. We will not forward official documents to you and will dispose of them as we see fit. You must also not provide your UK Warehouse Address as your address to any governmental, regulatory, legal or financial organisation.
2.10 Failure to comply with 2.9 will lead to immediate suspension of your account. Any goods you have with us will be returned to the sender at your cost, and if not returned, it will be considered as Abandoned Goos, at our discretion.
2.11 We only accept orders for our Services placed on the Site or via e-mail to hello@ShipPerfume.com
2.12 You must not place an order with us or arrange for a supplier to deliver Goods to UK Warehouse Address at our warehouse, if the total value of the Goods in that order exceeds £1000 or if the weight of the Goods in that order exceeds 70kg without contacting us in advance for us to confirm that we are willing to accept those Goods. We may charge you additional fees for accepting it.
2.13 We can store Goods which we receive at your UK Warehouse Address for up to 14 days without charge whilst we await your instructions to ship and your payment for shipping to your Shipment Address. After this time we will charge a daily storage fee for each package we have stored beyond 14 days. The fee for each package will accrue daily until the package is shipped or disposed of. The fee we charge for storage is set out on the Site or in an email we send you before the charge is incurred
2.14 You must not arrange for any Goods to be sent to us, or place an order for any Goods with us, where those Goods are not permitted for carriage by air, cannot lawfully be delivered to the jurisdiction in which the UK Warehouse Address is located, and Goods are listed in condition 10 of these Terms and Conditions
2.15 You cannot arrange your own Carrier or Courier collection of your Goods without prior agreement with us. Own Courier collection is at our discretion. If agreed by us, there will be an additional own courier surcharge for using your own Carrier and you are fully responsible for the shipment
2.16 Payment must be made in full prior to us providing the service. All prices are quoted in British pounds
2.17 Notwithstanding any provisions herein, we reserve the right to hold your package, cancel your order or shipment, and suspend or delete your account without notice, if we believe you are misusing our service or do not agree with our terms and conditions, or do not agree with the way we process your packages or orders. Any packages you have with us will be considered Abandoned Goods, which will be disposed of in accordance to 4.4 and 4.5
3.1 Forwarding is a service provided by us for User. User arrange to deliver their Goods order from Suppliers to UK Warehouse address and for us to forward it to the Shipment Address designated by the User.
3.2 When we receive your Goods, we will measure and weigh the Goods, repack them if necessary and arrange the forwarding of your Goods to your address by a Courier of our choice. Shipping insurance cover from the UK Warehouse Address to your Shipment Address is available and it is optional. Please see Section 11 for full details about shipping insurance.
3.3 If you are ordering directly from the Supplier, the title of the Goods shall remain with the Supplier until you make full payment for those Goods to the Supplier, at which point the title will pass on to you.
3.4 We may choose to perform any of the following activities on User’s behalf as we deem fit and without prior notification: Complete and sign any documents on your behalf, amend product details, amend export declaration and tariff or export codes, amend the purpose of export; and/or act as User’s freight agent for the performance of customs clearance and preparation of shipping documents. The Supplier invoice may be used as supporting documentation. Local tax and duty as a result of the amendments are the sole responsibility of the User or receiver.
3.5 All Shipment Addresses once confirmed are final and may not be varied. For payment made via third-party payment processor, PayPal, ShipPerfume can only ship to the address provided by you via PayPal. We also accept payment by bank transfer. We may request for the User to make a payment using bank transfer only.
3.6 User agrees to routing and diversion of the Shipment, including the possibility that the Shipment may be carried via intermediate stopping places.
3.7 You are responsible to monitor the shipment, liaising with your local Courier for the delivery of your parcel, and being at the Shipment Address to accept the delivery of the parcel. If there is any issue arises with the delivery of your parcel or if the Courier requires more information from you, you are required to contact your local Courier and ShipPerfume. Failing that, your Goods will be disposed of by the Courier without notice.
Deliveries, Undeliverables and Storage
4.1 ShipPerfume does not guarantee delivery of packages which do not comply with the import or export regulations of the country to which they are delivered to. It is the responsibility of the User to ensure that the Goods are not restricted or prohibited by the country to which they are delivered.
4.2 If the recipient refuses delivery or the Goods is deemed to be unacceptable, or it has been undervalued, incorrect or insufficient content description, the Recipient cannot be reasonably identified or located, or the Recipient does not provide paperwork as requested by custom or Courier, or the Recipient does not respond or reply to emails requesting for payment of custom duties, freight charges or handlings prior to the uplift or delivery of the Goods, we shall inform the Carrier to abandon the Goods. The shipping cost for the forwarding service we provided you to ship the Goods to you is strictly non-refundable. If the Carrier is unable to abandon the Goods, and the only option is to return to ShipPerfume, or if the Carrier decided to return to ShipPerfume, it will incur an additional return shipping charge to you. Should you decided not to pay the return shipping charge, the Goods will be abandoned in accordance with 5.5.
4.3 We will store Goods which we receive at your UK Warehouse Address for up to 14 days from receipt without additional charge whilst we await your instructions to ship and your payment. After this time, we will charge a daily storage fee for each package subject to the weight. The storage fee for each package will accrue daily until the package is shipped or disposed of. The fee we charge for storage is set out on the Site or in an email we send you before the charge is incurred. We reserve the right to request you ship or remove packages from storage at our discretion.
4.4 Notwithstanding anything contained herein, we reserve the right to dispose of the Abandoned Goods in any manner we deem fit without being liable to the User.
4.5 You agree that the following can be treated by us as Abandoned Goods:
4.5.1 Goods that have been stored for more than 30 days;
4.5.2 Goods containing prohibited or restricted goods that have been stored for more than 7 days;
4.5.3 Goods whose owner cannot be identified within 14 days of receipt despite commercially reasonable efforts by us to identify the owner;
4.5.4 Any and all Goods we hold for you if you do not agree with our terms and conditions;
4.5.5 Any and all Goods we hold for you if you fail to settle undisputed invoices within 30 days for any services we have provided or refuse to make payment for return shipping cost to sender;
4.5.6 Any and all Goods we hold for you if you fail to provide documentation within 30 days to prove that you own or purchase the goods and no fraud has been committed in connection with the Goods, or if we are unable to verify your purchases.
4.6 You will be regarded as the importer of any Goods that we send to you through the Services and it is your responsibility to comply with all laws and regulations of the country in which the Goods are to be delivered. Such Goods may be subject to opening and inspection by customs authorities.
Loss, Damage and Delay to Goods and Shipment
5.1 Section 11 details the shipping insurance terms in the event of loss, damage and delay of shipments. We will make every reasonable effort to deliver the Goods according to our regular delivery schedules, which are calculated to be within 3 working days immediately after full payment of the shipping charges, but these are not guaranteed and are not binding. We are not liable for any damages or loss caused by delays.
5.2 For users who purchased directly from the Supplier, you must arrange the delivery to your UK Warehouse Address. We are not responsible for any Goods in transit from the Supplier to the UK Warehouse Address. When you place an order with a Supplier for delivery to the UK Warehouse Address, it is your responsibility to ensure that the Supplier is given the correct UK Warehouse Address. We shall not be responsible for any incorrectly labelled deliveries of Goods. We cannot be held liable for any mistakes in labelling made by the Supplier.
5.3 See 10 for Standard and Extended Shipping insurance covers from the UK Warehouse Address to your Shipment Address is available. It is your responsibility to take up optional Extended Shipping insurance to cover your Goods to their full value against loss and damage during transit. Shipping insurance does not cover Goods that are prohibited and restricted in your country or Receiver’s country
5.4 In the event of a claim for loss or damage, only one claim can be submitted for one shipment. A claim is up to the maximum value of the Standard insurance, or if Extended shipping insurance is taken, it will be up to the maximum cover you have paid for. The shipping insurance cover includes the cost of the goods and shipping cost
5.5 For shipment without tracking, there is no shipping insurance cover and the shipping cost paid to us is nonrefundable in the event of loss or non-delivery
5.6 It is your responsibility to ensure that the items can be shipped to your country. Shipping any items prohibited or restricted by your country’s import law is at your own risk and we take no responsibility for loss, damage, non-delivery or if the items are confiscated by Carrier or authority.
5.7 In the event of Goods loss at the UK Warehouse Address, the maximum claimable value per package is £50, and per User the total claim is up to £200 maximum. In order to make a claim, the User must provide proof of delivery made to the UK Warehouse Address and the original purchase invoice within 7 days from the requested date. After the stated time, if the User fails to provide proof of delivery and the original purchase invoice, it invalidates the claim.
Claims and Insurance
6.1 Extended Shipping insurance is optional and it is your responsibility to insure the Goods for shipping from the UK Warehouse Address to your Shipment Address. It is always recommended to insure your Goods to its full value, where available. Shipping insurance does not cover Goods that are prohibited and restricted to be imported into your country
6.2 ShipPerfume Shipping Insurance is offered by us to cover both the cost of shipment and damages to outgoing shipments due to loss or damage from external causes during shipment. The fee for the service we provided is strictly non-refundable
6.3 Depending on the Carrier or shipping services, for tracked shipping we include £50 of Standard insurance cover on the shipping cost you paid us and eligible items at no charge. £50 is the maximum payable from us to you if no extended shipping insurance cover was purchased or not available.
6.4 Extended insurance coverage is available for shipping using Courier at a cost of £10 for the first £150 of cover, thereafter £5 per £100 unit of insured value. This rate is not prorated for partial units of £100
6.5 Extended shipping insurance coverage using Courier including DHL, Fedex is limited to a total value of £1,000.00 per parcel or per multi-parcel shipment.
6.6 If you elect to purchase Extended ShipPerfume Shipping Insurance, you must insure the entire declared value of your parcel and shipping cost or up to the maximum shipping insurance available for the selected Carrier.
6.7 ShipPerfume insured values cannot exceed the actual value of the items. Values on your customs declaration are used to determine the ShipPerfume insured value.
6.7 Prohibited items are excluded from the shipping insurance cover. Items that are prohibited for import into your country are excluded from the shipping insurance cover. It is your responsibility to ensure that the items can be shipped to your country.
6.8 In cases of lost or missing parcels, you must inform us and claims must be submitted to our ShipPerfume Support or by emailing hello@ShipPerfume.com no later than 14 days from the date of shipment (pick up date) for couriers, failing which we will have no liability to you whatsoever. You will be required to cooperate fully with us, and any person appointed by us or the Courier, in respect of the claim.
6.8.1 You will be responsible for submitting any documents requested by our ShipPerfume Support, including but not limited to evidence of value for the aﬀected items.
6.8.2 Once we receive your claim, we will ﬁle an oﬃcial inquiry with the carrier to conﬁrm the loss of the parcel. When we receive such oﬃcial conﬁrmation of loss, we will issue payment on your claim.
6.8.3 If we cannot conﬁrm the loss with the carrier, we will require additional documentation to complete your claim.
6.8.4 If your parcel is delivered subsequent to our payment of your claim, you will be responsible for repayment to us of the full amount of the claim
6.9 In case of damage to items in a delivered parcel, or loss of individual items within a delivered parcel, claims must be submitted to our ShipPerfume Support within 3 days of delivery. Shipping cost is strictly non-refundable. After 3 days, we are unable to process any damage claim, and we will have no liability to you whatsoever.
6.9.1 You will be responsible for providing photographic evidence of damaged items, and any other documentation we may request to substantiate the claim. The photo evidence must also include every angle of the outer cartons. Keep the contents and the packaging with you, as they may be needed for the investigation.
6.9.2 In case of loss of an individual item within a package, parcels must be opened in the presence of the delivery agent and an oﬃcial complaint must be ﬁled with the delivery carrier. Evidence of this ﬁling must be provided to us to substantiate your claim.
6.9.3 For partial content loss, we will only consider loss claim if shipping via couriers only, i.e. DHL, FedEx.
6.10 ShipPerfume Shipping Insurance covers only damage or loss occurring in transit after a parcel leaves our warehouse. Damage occurring prior to shipment or prior to receipt in our warehouse is not covered.
6.11 ShipPerfume Shipping Insurance does NOT cover ﬁnancial damages arising from any of the following circumstances:
6.11.1 Delay, loss or non-delivery due to the actions of any government authority, including customs and border protection authorities.
6.11.2 Damages arising from a loss of market value, decay, or defects in the product itself.
6.11.3 Incidental or cosmetic damage to product packaging, for example, cases and retail packaging.
6.11.4 Claims for reimbursement of shipping fees for delivery delays, whatever the cause.
6.11.5 Leakage or damages caused to the package or items by leakage of another product
6.12 The following conditions, if applicable, render ShipPerfume Shipping Insurance void and the shipping fee paid is strictly non-refundable:
6.12.1 Any items in the parcel were shipped in violation of our shipping terms, including prohibited items or item details or value inaccurately declared.
6.12.2 Loss, damage, shortage or non-arrival of the parcel is due to the parcel being insuﬃciently addressed for delivery.
6.12.3 Loss, damage, shortage or non-arrival of the parcel is due to the parcel containing items which were not properly disclosed, or under declaring goods value
6.12.4 Delivery is attempted by the carrier, or you request delivery to a different shipping address than the one you provided originally.
6.12.5 Loss, damage, shortage or non-arrival due to an act of war or war-like actions.
6.12.6 You initiate a payment dispute or chargeback action against prior payments made to us.
6.12.7 You opt to ship using Carrier without tracking.
6.12.8 Contents within your shipment contain Prohibited Goods or goods not allowed importation to Receiver’s country.
6.12.9 You fail to supply supporting documentation to make a claim requested by us within 14 days from our request date.
6.12.10 You fail to supply information or documentation or fail to pay customs and handling charges to Carrier for the importation of the goods.
6.12.11 You provided an incorrect or incomplete shipping address.
6.12.12 You decided not to proceed with the claim.
6.13 Claims are subject to the carrier’s investigation and their decision is final. The carrier does not provide a report for their investigation. The outcome of their decision is for us to decide on the payout. If it is declined by us or the carrier, the claim is automatically closed with no compensation allowed and we will not be able to raise another claim.
6.14 Claims are paid out into your PayPal account. Once you accepted the claims and payment has been made, the case is considered close.
Order Cancellation, Amendment and Refund
71 You must notify us by email at hello@ShipPerfume.com informing us you would like to cancel or amend the order.
7.2 Once an order has been made through email or through our website, the minimum cancellation or amendment fees per order are as follows:
7.2.1 For Forwarding service or shipping orders, once the order has been placed, and before it is picked up by the Carrier, there is a minimum £15 or 10% cancellation or amendment fee, whichever is greater.
7.2.2 For Forwarding service or shipping orders, once the order has been placed, and after it is picked up by the Carrier, cancellation is not allowed and no refund is permitted.
7.2.3 For Optional services, which include, but are not limited to the following orders, shipping insurance cover, return order, consolidation, photo order, disposal order, special order, additional parcel tapes, apply fragile tape, bag or shrink wrap, package photo, cancellation or amendment is not allowed, and no refund is permitted.
7.3 For Forwarding service or shipping orders, there is strictly no refund for failed deliveries due to:
7.3.1 You fail to supply information or documentation requested by the Carrier to clear customs
7.3.2 You fail to pay customs and handling charges to the local Carrier or customs broker for the importation of the goods
7.3.3 You provided an incorrect or incomplete shipping address causing the Carrier not to able to locate your Shipment Address
7.3.4 The Carrier is unable to make contact with you or you have not contacted or responded to the Carrier’s request for you to make contact
7.3.5 You fail to arrange redelivery or collection of the Goods within the stipulated time
7.3.6 The Carrier or local customs do not allow the importation of the Goods.
Indemnity and Limitation of Liability
8.1 The Customer agrees that they will remain liable for and indemnify, defend and hold harmless ShipPerfume and its shareholders, officers, directors, agents, partners, employees and independent contractors, at all times from the date hereof forward, from and against any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgements, penalties, interest, fines, expenses, and/or other costs (including attorneys’ fees and court costs) arising by reason of the execution hereof or the consummation of the transactions contemplated hereby.
8.2 Any negligent action or omission of the Customer or any of the Customer’s employees, contractors, agents or any other person acting under Customer’s supervision or control prior to, as of, or following the date hereof.
8.3 The Customer’s failure to comply with the terms hereof or any UK or other jurisdiction’s law applicable to the exportation or importation (into the destination country) of such shipments.
9.1 We may engage agents and/or sub-contractors to perform all or any part of the Services and such agents and/or sub-contractors (including Couriers) will be entitled to the protection of all the terms in these Terms and Conditions which exclude or limit our liability.
9.2 Any formal legal notices should be sent to us at the address at the beginning of these Terms and Conditions by post.
9.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms and Conditions.
9.4 If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and shall remain in force.
9.5 You and we agree that English law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the English courts.
9.6 Nothing in these Terms and Conditions is intended to, nor shall be deemed to, establish any partnership or joint venture between you and us, constitute any party the agent of the other party, nor authorise any party to make or enter into any commitments for or on behalf of the other party except as expressly provided herein.
9.7 We may provide additional services not described in detail in these Terms and Conditions. These may be agreed on an ad-hoc basis or due to an expansion of our service offering and may be ordered from our website and through our email. Any such additional services will be strictly subject to these Terms and Conditions, and subject to the charges that are agreed between us.
9.8 We operate a policy of zero tolerance for abusive or threatening behaviour towards our employees, associates and customers. We may at our sole discretion cease communication with you that we judge to be engaging in abusive or threatening behaviour in connection with our services and you agree that in such circumstances we may immediately consider your goods as Abandoned Goods, in any way we see fit, of any Goods of yours that we hold or subsequently receive.